There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a ticketing system. It’s the least complicated means of communication for many reasons. If no client service staff member is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy & paste extensive bits of information without needing to worry about spelling mistakes, and in case a given problem needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in one and the same location, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide information or to follow instructions, you’ll have to use at least two different accounts and this number could increase in case you want to manage multiple domains. In addition, lots of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud service isn’t separate from the hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any time with only a few clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system offers a quick-search box, which will help you track down the status of practically any trouble ticket that you have opened in the past, if you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to tackle a given issue before you actually submit a ticket. The response time is maximum one hour, which suggests that you can get swift assistance whenever you need it and if our tech support team suggests that you do something within your hosting account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything in one place, which is the reason why we have incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with every semi-dedicated server account. This will enable you to manage the correspondence with our client service staff together with your hard disk drive space, which goes to say that you won’t need to memorize an additional sign-in name for another admin dashboard. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks whilst you are browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search option or have a look at relevant knowledge base articles, which include solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you out.