Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud service isn’t separate from the hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any time with only a few clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system offers a quick-search box, which will help you track down the status of practically any trouble ticket that you have opened in the past, if you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to tackle a given issue before you actually submit a ticket. The response time is maximum one hour, which suggests that you can get swift assistance whenever you need it and if our tech support team suggests that you do something within your hosting account, you can do it right away without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything in one place, which is the reason why we have incorporated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with every semi-dedicated server account. This will enable you to manage the correspondence with our client service staff together with your hard disk drive space, which goes to say that you won’t need to memorize an additional sign-in name for another admin dashboard. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks whilst you are browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search option or have a look at relevant knowledge base articles, which include solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you out.