A live chat is a real-time way of communication between a web hosting provider's support team and its customers. It's an efficient method to receive some info about the website hosting services or have some problem resolved as you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of mistakes when you exchange data like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you can do another thing while the agent investigates the issue involved. What's more, you will be able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you will have to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As we consider the fact that many troubles are easily resolved when you speak with a live person, we offer a live chat service for all our potential and existing clients. The chat is online every day and our support agents can assist you with a wide range of questions and problems. If you aren't our customer yet, you can find out more about our cloud hosting plans and the web hosting environment in general so that you can make sure that your web sites will run efficiently on our servers. In case you already have an account and you've got some questions or you have any issues with some of our solutions, you'll be able to get in touch with us through our live chat and we can supply you with the needed details or help you troubleshoot the problem. You'll need to open a trouble ticket for specific problems that need more time or the help of a sysadmin, still for the majority of basic troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on weekends and holidays. It is the perfect way to find out more about our Linux semi-dedicated servers if you don't have an account yet or to have an issue resolved in case you're a customer and our support representatives will help you promptly no matter what time of the day you join the chat. If you are unsure which package is more appropriate for your websites, if you need a piece of advice whether you need a specific upgrade and how to order it or if you have difficulties installing an email account on your computer system, you're able to contact us and we'll give you the required information promptly. Our live chat is accessible even after our telephone lines are off for the day, therefore when you have an account with us, you can be sure that you will always enjoy instant assistance with any kind of question or issue that pops up.