Should you ever face a problem with your site and be incapable of fixing it on your own, ask the hosting company’s client support team to help you get the site back online. A prompt solution would be the most favorable scenario, but lots of companies reply within 24 hours or even more, all the more so if you are working with a reseller. Even if your problem can be sorted out quickly, your website may not function correctly or may not be available at all for a lengthy span of time, so you may lose potential customers since it is very unlikely that anybody would come back to a website that is faulty. That’s why, you should make sure not only that you can reach your web hosting company, but also that they can respond and help you in a timely manner. If a web app update does not proceed smoothly or if you erase something unintendedly, for instance, the site must be restored swiftly so as to avoid prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours, or even one whole day, to receive an answer to a tech support ticket or an email. No matter when you touch base with us, we’ll help you within less than 60 minutes with any technical and pre-sales inquiries that you might have. In reality, our real reply time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal 24 hours a day, you’ll always get support in a well-timed manner and we are aware of how crucial this is in the online age. As soon as you contact us, we’ll respond to your queries. In case you confront any technical challenge, we will cope with it instead of you, or we’ll supply you with all the needed information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our astoundingly fast support service. You’ll get a reply to any ticket submitted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than sixty minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes far less time to investigate and fix a problem. We will supply you with more information if the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be the same and because of the fact that our support staff is working 24 hours a day, you will get immediate help for practically any billing, technical or general issue regardless of the hour.