One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours, or even one whole day, to receive an answer to a tech support ticket or an email. No matter when you touch base with us, we’ll help you within less than 60 minutes with any technical and pre-sales inquiries that you might have. In reality, our real reply time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal 24 hours a day, you’ll always get support in a well-timed manner and we are aware of how crucial this is in the online age. As soon as you contact us, we’ll respond to your queries. In case you confront any technical challenge, we will cope with it instead of you, or we’ll supply you with all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our astoundingly fast support service. You’ll get a reply to any ticket submitted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than sixty minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes far less time to investigate and fix a problem. We will supply you with more information if the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be the same and because of the fact that our support staff is working 24 hours a day, you will get immediate help for practically any billing, technical or general issue regardless of the hour.