24/7 Customer Support in Cloud Hosting
All our cloud service come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our services before you make a purchase or you are an existing customer and you have any question or some difficulty, you'll be able to contact us at any time, which includes weekends and holidays. We have multiple channels to contact us - a couple of phone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any troubles that need additional time to research and fix. In contrast to a number of other website hosting suppliers, our trouble tickets come with a warranted max reply time of only 1 hour, therefore no matter what your problem is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and basic questions. Our agents will help you pick the ideal plan or supply you with details about our servers, to check whether the system requirements for your websites are met. When you are an active customer, you'll also be able to contact us via e-mail or through our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that any time you employ these two methods of communication, you'll get a response within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. In case you have used the hosting services of other companies, even big ones, you are able to compare the response time because it ordinarily takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you buy a VPS server from us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the USA, the UK and Australia as well as a live chat service. When you are an existing customer and you need help with a technical issue that requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an email message and we'll handle the trouble and send you a reply within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, still for most issues it takes less than half an hour to get assistance. Our support service covers the VPS and all the pre-installed software it features, so if you need help with third-party software, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you operate an entire server, that's why each dedicated server that we supply includes 24/7 support with one-hour answer time guarantee whatever the issue. This service is free of cost for all problems with your server or the software that was installed by our administrators during the setup, which means that you can contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you can send an e-mail, and the actual response time for either rarely surpasses 30 mins as we have administrators available round the clock. In case you need general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could use our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server package from the billing Control Panel.