Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Each assistance request you submit to us will be responded to within maximum one hour. In case your trouble ticket or email calls for further assistance from an administrator, we will without delay forward it and leave a note to notify you that your case is being worked on. If you order our Managed Servers package, any of the server administration tasks included there will be executed at a time that suits you.
A Top–Quality Help Desk Service
- We’ll be at your disposal twenty–four–seven to respond to any questions that you may have regarding our Web Site Control Panel or any of the apps that we have preinstalled for you on the dedicated server. If you also require help with server management procedures, you can check out our Managed Servers package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting procedures, plus problem troubleshooting and software installation procedures.
A User–Friendly Help Area
Our Web Site Control Panel is pre–installed for each dedicated server. Among its characteristics is a rather handy integrated knowledge base that will walk you step by step on how to use it. Most of the how–to articles also video versions that show all the tasks that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.